Erie Insurance received top honors on the J.D. Power and Associates’ 2013 Insurance Shopping Study, which evaluates the experience of customers buying a new car insurance policy. This is the fourth time Erie Insurance has ranked highest.

The president and CEO of Erie Insurance Terry Cavanaugh said “Make no mistake. This study speaks directly to the importance of an insurance agent in the shopping experience. The guidance, insight and personal attention agents give their clients is not something that can be replicated online.” In 2013, insurance shopping study examined the purchase and behaviors of satisfied shoppers. The three factors that they look at are price, distribution channel and policy offering.

Cavanaugh also said  “One of the biggest challenges insurance companies have is helping people get the right coverage at the best price with the best service. That’s an advantage for ERIE…Our agents are real people in real places who serve as trusted advisors in the communities where they live and do business. Their efforts, combined with the work of our employees, are an absolute reflection of our continued pledge to be above all in service. We are honored to receive this award.”